Policies & Shipping

Online Order Shipping

We make every effort to ship your order as quick as possible. Orders placed with in-store stocked product will be processed and shipped the same day during regular business hours. Orders shipping from the warehouse may take up to 10 business days. We will contact you when your order has shipped. 

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

We do not ship to PO Boxes.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time to transfer from the warehouse. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. 

Returns

We will only accept returns if the product you ordered is defective or damaged in shipping.
Please ensure the product you order is the product you want. We are available to answer any questions about the product you are interested in and help you make the right choice.

If your product arrives damaged please contact us right away.

If your product is defective, please contact us right away. We will deal with the issue for you subject to the manufacturers warranty procedure. 

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices & Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!